Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. However, as I have been trying to set this up, I noticed that I - 5055231Follow these simple installation steps for your Virgin Media home phone set up. but I believe if the system has allowed self install VM has been installed in the past . . Image below of the Virgin Media PSU Plug that connects to the coax. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. When I proceeded to set up my Hub 3 I quickly realised that. - 5250024Re: No Wall Socket for Quickstart. QuickStart, set up and connections. Sign in . • Plug the power supply into a mains socket. However, I do not have any of the specified wall sockets available. VM BB TV Landline. Options. But I have no Virgin Media Wall socket in my house. Virgin TV 360. provided, I shall give them a call tomorrow. Turn on and start the Box. Connections to Virgin Media equipment are clearly marked in both cases. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Second, you'll likely need a manned installation for your VM services. I would love to help you get your service installed. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Hi. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Thanks & regards, Bablu kumarRe: No virgin media wall socket. Back a step. I don't even know what to do with it either. Phone. 9. on 17-12-2022 10:39. 2. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. 29-12-2022 20:58 - edited 29-12-2022 21:00. The wall box may be branded with the logos of an old cable TV company (not VM). In the new house, just connect the single cable from the Hub to the wall socket and see if it works. . I am attaching photos of what i can find in. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. I have also checked outside and there is no box either on my property or on my boundary wall. What confuses some people is the push-on connector provided. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Plug into the Hub. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Go to solution. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. 0 Kudos Reply. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. Discounts, coupons and cashback: 2019 =. Can anyone help please? Need broadband asap!Mobile Your Account. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. virgin media internal wall box. Options. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. There are 10 types of people: those who. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Take a look outside where the incoming cable is. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Reply. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. This is designed to push over the existing screw connector the outlet has. 52. Tudor. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. I have just moved into a flat and was given the option to do a quick setup on a new broadband package so selected this option. The wall socket has a thick plug bit. nor can I find a external brown box. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. These are the parts I could find, they were screwed into the end on the coaxial cable. Plug the cables into the Hub. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. There’s even no BT wall socket. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Virgin Media Community: Broadband: QuickStart, set up and connections: Can't find Wall Socket; Options. Tried looking but can't see a way to book an engineer for this? Thanks. Subscribe to RSS Feed; Mark Topic as. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Hi Graham. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Hi, Same problem here. The cable could be hidden within, or behind, furniture. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Virgin media wall socket in QuickStart, set up and connections yesterday; due to be connected in august advice needed in QuickStart,. It’s not guaranteed it will work in your home. on 18-05-2022 19:55. Tried looking but can't see a way to book an engineer for this? Thanks. Try the automated service status number 0800 561 0061 to check for any faults in your area. on 03-12-2022 10:11. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 0 Kudos Reply. But the metal isolator box looks like it might be the wrong way around. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Stay safe online. Up to speed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 17-12-2022 10:39. Don’t plug the power cable into a plug socket yet. So you can either unscrew this one & push on the connector provided in the Quick Start pack. The existing cables will be screw-on (11 mm spanner or pliers required). Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I'm here to share knowledge, I don't work for Virgin Media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. YNAB enthusiast and extreme coupon-er. Tudor. The wall socket is far from where our TV is - and we need to connect the tv to the wi fi box too obvs. . I just found a box in the closet which has a cable indicated as CABELCON 4. 4 weeks ago. But I have no Virgin Media Wall socket in my house. Call the Pre-installation and delivery team on 0800 052 1734. Awful first impressions of Virgin Media. If you look into the back of your Hub, you'll see a port named. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 168. 150 from a VM landline or 03454541111. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Ordered VM broadband and was recommended by the website to select the self quick install option. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. There were many cable companies that originally built the networks in the early 1990s. This is a little untidy for my likeing. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. 2020 = £1,191,76. There are two outputs from here (the two connectors that are close together on the white box). Account - Mobile. We're here to help. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Plug the cables into the Hub. Options. Most QuickStart kits have just 6 cables, connectors and powerlines to. The wall socket I have within my home does not appear to be working. There are two empty wall sockets but the cable doesn’t fit into either. on 31-12-2021 10:47. on 25-09-2022 15:41. Does your wall socket look different? Your wall socket may have a plug attached to it. Reply. Call the pre-installation and delivery team on 0800 052 1734. )In this video, I am showing the sta. . Getting Connected with Virgin Media is easy when you have a wall socket. 132Mb average speed. . Virgin Media. We're here to help. (I did this video to help/guide new engineer as I did not find any for my self when I started. No internet, unfortunately. • Scroll to the HDMI port you connected the cable to. I am going to send you a private message. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 19 minutes ago. 4. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. 3 minutes ago. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayRe: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. TV on the go. I will only be using one wall socket, so the other socket will have no connections. AnthonyRaw1986. Hi there I moved house with my family and we wanted to move to Virgin Media. TiVo. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Cable broadband connects your home to a fibre cabinet in your area. No Virgin media wall socket JakeDobinson. Virgin Media; My Virgin Media. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Re: No Virgin media wall socket. can someone contact me about moving a TV point please. Entertain me; Broadband Deals. We previously had Virgin Media installed here back in 2017 and at the time the engineer explained that only. on 20-08-2022 22:47. Could an engineer be arranged to install please as my account is due to go live today. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Should I cancel and request an engineer to install. Virgin Media; My Virgin Media. New to the UK and just moved into our first home here. Account - Mobile. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. The cable on the right looks like is for a Freeview TV antenna. Admittedly these will make more sense if you already have a basic. See where this Helpful Answer was posted. Mobile Your Account. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Stay safe online. 68K; 345; 502; Alex_RM. Some of the cables hanging out the wall were cut off after the house improvements. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. But I have no Virgin Media Wall socket in my - 5383603. . Re: Wall socket. V6. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. com. on a domestic hub you look at the values thus. Dave. Is the socket broken? I can't see another photo like this one from searching. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. However, I do not have any of the specified wall sockets available. How about using a 10m RJ11 to RJ11 telephone cable. cable from wall. TV, FM and DAB combinations available. 0 Kudos. I have received my quick start-up kit. Try the automated service status number 0800 561 0061 to check for any faults in your area. How and where do i book a technician for broadband in QuickStart, set up and connections Saturday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections Saturday; No vm wall socket in QuickStart, set up and connections Saturday; Can't find wall socket in QuickStart, set up and connections SaturdayHi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Virgin Media uses a unique cable network that requires a specific type of. Virgin supplies Broadband using DOCSIS technology. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. All the wall sockets I can see are for BT. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Manage Your Account. Tudor. I will pop you a PM across now, please keep an eye. Re: No wall socket. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. I’ve just been - 5233947 BrowseMy broadband just arrived today. on 14-09-2022 12:00. Re: Moving virgin media wall socket. Joining in Options. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. I can only find the TV socket. Learn more. . Options. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. Tuning in. That looks suspiciously like a cut VM cable with the coax on the LHS and the old phone cable on the RHS. Available with M50 broadband or faster. The previous tenant had virgin - 4955543Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Dave. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. . Wall Socket. No wall socket to connect. Been trying to call VM to book an engineer to vi. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Follow these steps to install your virgin Media Broadband, TV and Phone service. I have signed up as a new user for Virgin Fibre. You need a Virgin Media wall socket to connect to their broadband services. SpeedOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. #2. Ordered VM broadband and was recommended by the website to select the self quick install option. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. . Mobile Your Account. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. The Openreach sockets do not work for Virgin Media. Give the pre-install team a call on 0800 052 1734 as you will need a manned install to reinstate the isolated outlet. Push the red label end of the white cable, into the wall socket. You can also check for a loose cable as not all properties have a socket. on 07-09-2022 19:28. Virgin supplies Broadband using DOCSIS technology. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Failing this. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Push the white cable (from the old Hub) into the back of the new Hub. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. Virgin Media;. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Networking and WiFi. Plug the cables into the hub. Mobile Your Account. Broadband. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Trouble shooter. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. " when I can't because of wall socket situation in QuickStart, set up and connections 11 hours ago; Many issues in Networking and WiFi 12 hours ago; Getting a newer socket plug while renting in QuickStart, set up and connections Monday; Old Virgin Socket Disconnected in Networking and WiFi SundayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We have a virgin media wall. But I have no Virgin Media Wall socket in my house. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. 1. It's true that. Hi, I wanted to move my router from downstairs to upstairs. I wanted to check with people on here before trying to get an engineer in, just. No wall socket found! on 25-11-2022 12:10. Just had the Hub 3 delivered for Quickstart. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. I've also got an old NTL phone socket so. Thank you for your post. Went outside and there appears to be nothing on the other side (maybe removed). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Post a photo of the "wrong" socket please. Options. Damaged Wall socket. Thank you very much 🙂. Back a step. We have a virgin media wall socket with an - 4353656 - 2. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. In response to Llfamily. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. The cable could be hidden within, or behind, furniture. 0 KudosJust signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. Apologies for any cabling issues. TV on the go. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Any help please?Virgin media wall socket in an unusable place. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Or wait here a day or two for a VM Mod to pick this up. This seems to be the only way that i can speak to someone about the issue. But I have no Virgin Media Wall socket in my - 5405516. Second, you'll likely need a manned installation for your VM services. Apply a gentle force to begin with, turning anti-clockwise. Entertain me; Broadband Deals. on 27-01-2023 17:22. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Stay safe. If you look into the back of your Hub, you'll see a port. Phone. This uses a copper coaxial cable of a similar type to the cable that feeds the signal from a rooftop TV aerial to a TV set. The "two cables" sound very like a Sky dish install. Kit arrived today…no wall box so unable to install. The isolator has a terminator cap (marked below) fitted to the open end. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. The new cables from your Quick Start kit will be push fit. Don’t plug the power cable into a wall socket just yet. in QuickStart, set up and connections 21-07-2023Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Hello, I'm a returning customer to Virginmedia and went with the QuickStart option, but I've ran into an issue where I have no broadband or TV. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. Luckily, most newer computers have. Entertain me; Broadband Deals. Thank you for the tel no. . Solved: My broadband just arrived today. The pre-install team number is 0800 052 1734. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. When you place your order, we'll let you know. Good luck . It may just be a cable rather than an internal wall box. Sign in . Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. I am happy to help with this. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. The connector with the yellow label looks like your VM connection, the other two look like satellite. . See where this Helpful Answer was posted. . Manage Your Account. Account - Cable. Sometimes there is no wall box, just a trailing cable. All the wall sockets I can see are for BT. For into also image of the. our virgin media socket in the house is hanging off the wall and has been since it was first installed a couple of years ago. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. )In this video, I am showing the sta. Hi mariz2198, thanks for posting and welcome to our community. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Stream from Virgin Media. Virgin. look forward to at least 5 weeks before you are connected . I can only find the TV socket. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I unscrewed it and there is a male isolator inside the box. I’m a new Virgin customer, and the previous occupants used a different provider. Tuning in. 33. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Speed. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. Plug into the wall socket. . You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. The phone number doesn't connect you. Turn on and start the hub. Virgin Media Community: Broadband: QuickStart, set up and connections: Need Virgin Wall Socket - require "written confirm. Account - Cable. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet.